Privacy Policy

This Privacy Policy explains how Holiday Tenerife South, operated by Marco, collects, uses, and protects the personal data you provide when using this website or contacting us about our holiday apartments.

Data Controller: Marco, Holiday Tenerife South
Contact: marco@holidaytenerifesouth.com
Location: Tenerife, Canary Islands, Spain

2. What Data We Collect

We may collect the following categories of personal data:

Contact information: name, email address, phone number, provided voluntarily when you fill in our contact form or write to us.
Booking information: check-in and check-out dates, number of guests, any special requests you communicate to us.
Technical data: IP address, browser type, pages visited, and time of visit, collected automatically by our web server and analytics tools.
Communications: messages sent via WhatsApp, email, or our contact form.

3. How We Use Your Data

Your personal data is used for the following purposes:

To respond to your enquiries and booking requests.
To manage your reservation and coordinate your stay.
To send you booking confirmations and relevant updates about your stay.
To improve our website and services based on usage analytics.
To comply with legal obligations under Spanish and EU law.

We never use your data for unsolicited marketing or share it with third parties for advertising purposes.

4. Legal Basis for Processing

We process your data on the following legal bases (GDPR Article 6):

Contract performance: when processing is necessary to fulfil your booking or respond to a pre-contractual request.
Legitimate interest: for website analytics and service improvements.
Legal obligation: to comply with applicable Spanish regulations, including tourist accommodation registration requirements.
Consent: where you have explicitly agreed, for example by accepting cookies.

5. Data Retention

We retain your personal data only as long as necessary:

Booking and communication records: up to 5 years, as required by Spanish tax and accommodation laws.
Contact form submissions: up to 12 months from the last interaction.
Analytics data: anonymised and retained according to our analytics provider’s policy.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers who assist us in operating our business (e.g. web hosting, form services), under strict data processing agreements.
Public authorities when required by law (e.g. tourist registration with local police as required in Spain).

7. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your browser. We use:

Essential cookies: required for the website to function (e.g. language preference, form tokens).
Analytics cookies: to understand how visitors use our site. These are anonymised and do not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under the GDPR (EU Regulation 2016/679) and applicable Spanish data protection law (LOPDGDD), you have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request deletion of your data (right to be forgotten), where legally permitted.
Object to or restrict processing based on legitimate interest.
Receive a copy of your data in a portable format.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

To exercise any of these rights, contact us at: marco@holidaytenerifesouth.com

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected on this page with an updated date. We encourage you to review this page periodically.

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